Privacy Policy

Privacy Policy
We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“Our Site”) and will only collect and use personal data in ways described here and in a manner consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

In this Policy, the following terms shall have the following meanings:

• “Cookies”: A small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
• “Data Protection Regulation”: Applicable data protection and privacy regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• “Personal Data”: Any data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined in relevant data protection regulations.
• “We/Us/Our”: Refers to the organization responsible for operating this website.

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

As a data subject, you have the following rights under the relevant data protection regulations:

• The right to be informed about our collection and use of personal data.
• The right of access to the personal data we hold about you.
• The right to rectification if any personal data we hold about you is inaccurate or incomplete.
• The right to erasure (commonly referred to as the right to be forgotten).
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to object to our use of your personal data for particular purposes.
• Rights regarding automated decision-making and profiling.

For more information, please contact the appropriate data protection authority.

Depending on your use of Our Site, we may collect some or all of the following personal and non-personal data:

1. Full name

2. Home address and residential status;

3. Date of birth;

4. Gender;

5. Business/company name;

6. Job title/profession;

7. Contact information such as email addresses and telephone numbers;

8. Demographic information such as postcode, preferences and interests;

9. Financial information such as, bank name and account details;

10. Income details;

11. IP address;

12. Cookies and tracker information from your browser and/or device;

13. Web browser type and version;

14. Operating system;

15. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

16. Where you contact us by phone, email or post a record of that contact;

17. Where you contact us by phone we will retain a recording of that call. We do not place cookies on your computer or device, nor do We use any other means of data collection.

All personal data is processed and stored securely, and we will comply with our obligations under the relevant data protection laws. Specifically, we may use your data to:

• Provide and manage your access to Our Site.
• Personalize and tailor your experience.
• Supply services to you.
• Communicate with you about services, updates, and promotions.
• Conduct market research and improve our offerings.
• Analyze usage patterns to improve Our Site.

You may withdraw your consent for us to use your personal data at any time.

We only keep your personal data for as long as necessary. Your data may be stored in the UK, the EEA, or other secure locations with appropriate safeguards.

We may share your data with trusted third parties to provide services to you or fulfill legal obligations. Any data sharing is conducted under strict confidentiality agreements and complies with data protection laws.  

In order to provide you with our services (and comply with our contractual obligations) we may need to share some or all of your personal data with our service providers:

• [Insolvency Practitioners]
• [Solicitors]
• [Claims Management Companies]
• [Hubsolv CRM system]
• [Microsoft – Postal mailing services]
• [Outlook – Emailing platform for sending email communications]
• [Go Daddy – Hosting and server provider]
• [Aryza – Campaign management platform]

Third parties listed above may contact you via SMS, Email, WhatsApp and Phone call.

You have control over how we use your data for marketing purposes. You may also sign up for preference services like the Telephone Preference Service (TPS) to limit unsolicited communications.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via the details provided on Our Site.

We may update this Privacy Policy from time to time. Any changes will be posted on Our Site, and your continued use of Our Site constitutes acceptance of the updated terms.

1- Methods

Complaints may be made via the following contact methods:

Email luke@innovateclaims.co.uk

Post: Unit 51, Carlisle Enterprise Centre 

Tel: 01228 307317

2- Process

A) Acknowledgement

We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the compliant in writing.

If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.

B) Investigation

Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

Within four weeks of receiving a complaint, we will send you either:

· final response adequately addressing the complaint; or

· a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

C) Our Decision

Within eight weeks of receiving a complaint we will send you either:

a final response adequately addressing the complaint and outlining your right to appeal; or

a response which:

· explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; – and

· informs you that you may refer the handling of the complaint to the Ombudsman if you are dissatisfied with the delay.

D) Appeals

If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant time frames to respond to you, you can appeal this with the  Ombudsman.